Shipping policy

Shipping Policy

Thank you for shopping with Gorse Point! Below you'll find details on our processing times, shipping methods, and how to track your order.

Processing Times

Processing time refers to the time it takes us to prepare your order before it ships, and is separate from transit time.

  • Non-Engraved Orders: Ship within 2 to 3 business days.
  • Engraved Orders: Ship within 7 to 10 business days, as each item is personalized to order.

Orders containing both engraved and non-engraved items will ship together once the engraved items are complete, unless you request split shipping at checkout.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Times

Once your order ships, transit time depends on the shipping method selected at checkout and your delivery location. Estimated transit times will be provided during checkout and in your shipping confirmation email.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you haven't received tracking within the processing windows listed above, please contact us at info@gorsepoint.com.

Delays

While we do our best to meet the processing times listed above, engraved items may occasionally take longer during high-volume periods such as holidays. We are not responsible for shipping delays caused by the carrier, weather, customs processing, or other events outside our control.

Incorrect Shipping Information

Please double check your shipping address before submitting your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at info@gorsepoint.com, and we'll do our best to update it before the order ships.

If a package is undeliverable due to an incorrect address and is returned to us by the carrier, we can only reship your order once we receive the original package back. You will be responsible for any additional shipping costs to send the order out a second time. If the package is lost, discarded, or not returned to us by the carrier, we are unable to issue a reshipment or refund.

Questions

If you have any questions about your order or this policy, reach out to us at info@gorsepoint.com.